Refund Request

Surname of Passenger
Last Name (Surname)
Field is required!
Field is required!
First Name of Passenger
First Name
Field is required!
Field is required!
Flight Booking Reference
Booking Reference
Field is required!
Field is required!
Email of Passenger
E-mail Address
Field is required!
Field is required!
Phone Number
Please enter a valid Phone Number
Please enter a valid Phone Number
How did you pay for your ticket?
Field is required!
Field is required!
Please note: Refund will be made to the card used for payment. Naira Card currency will be paid via bank transfer only.
How should we pay you?
Field is required!
Field is required!
Preferred Currency?
Field is required!
Field is required!
Name on Mobile Money Account
Name on Mobile Money Account
Field is required!
Field is required!
Mobile Network
Field is required!
Field is required!
Mobile Money Number
Please enter a valid Phone Number
Please enter a valid Phone Number
Your Full Name
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Field is required!
Branch to receive Cash/Cheque Payment
Field is required!
Field is required!
Name on Account
Field is required!
Field is required!
  • - Country Where Account Is Held -
  • Afghanistan
  • Albania
  • Algeria
  • Andorra
  • Angola
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Australia
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belgium
  • Belize
  • Benin
  • Bhutan
  • Bolivia (Plurinational State of)
  • Bosnia and Herzegovina
  • Botswana
  • Brazil
  • Brunei Darussalam
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cabo Verde
  • Cambodia
  • Cameroon
  • Canada
  • Central African Republic
  • Chad
  • Chile
  • China
  • Colombia
  • Comoros
  • Congo
  • Cook Islands
  • Costa Rica
  • Croatia
  • Cuba
  • Cyprus
  • Czechia
  • Côte d\\\'Ivoire
  • Democratic People\\\'s Republic of Korea
  • Democratic Republic of the Congo
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Estonia
  • Eswatini
  • Ethiopia
  • Faroe Islands
  • Fiji
  • Finland
  • France
  • Gabon
  • Gambia
  • Georgia
  • Germany
  • Ghana
  • Greece
  • Grenada
  • Guatemala
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Honduras
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran (Islamic Republic of)
  • Iraq
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jordan
  • Kazakhstan
  • Kenya
  • Kiribati
  • Kuwait
  • Kyrgyzstan
  • Lao People\\\'s Democratic Republic
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Lithuania
  • Luxembourg
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Marshall Islands
  • Mauritania
  • Mauritius
  • Mexico
  • Micronesia (Federated States of)
  • Monaco
  • Mongolia
  • Montenegro
  • Morocco
  • Mozambique
  • Myanmar
  • Namibia
  • Nauru
  • Nepal
  • Netherlands
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Niue
  • North Macedonia
  • Norway
  • Oman
  • Pakistan
  • Palau
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Qatar
  • Republic of Korea
  • Republic of Moldova
  • Romania
  • Russian Federation
  • Rwanda
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Vincent and the Grenadines
  • Samoa
  • San Marino
  • Sao Tome and Principe
  • Saudi Arabia
  • Senegal
  • Serbia
  • Seychelles
  • Sierra Leone
  • Singapore
  • Slovakia
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Africa
  • South Sudan
  • Spain
  • Sri Lanka
  • Sudan
  • Suriname
  • Sweden
  • Switzerland
  • Syrian Arab Republic
  • Tajikistan
  • Thailand
  • Timor-Leste
  • Togo
  • Tokelau
  • Tonga
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • Turkmenistan
  • Tuvalu
  • Uganda
  • Ukraine
  • United Arab Emirates
  • United Kingdom of Great Britain and Northern Ireland
  • United Republic of Tanzania
  • United States of America
  • Uruguay
  • Uzbekistan
  • Vanuatu
  • Venezuela (Bolivarian Republic of)
  • Viet Nam
  • Yemen
  • Zambia
  • Zimbabwe
- Country Where Account Is Held -
Field is required!
Field is required!
Name of Bank
Field is required!
Field is required!
Bank Account Number
Field is required!
Field is required!
Bank Branch
Field is required!
Field is required!
Refund request due to flight cancellation?
Field is required!
Field is required!
Upload a Government Issued ID of passenger:
Upload a government issued ID of passenger. File size should not be more than 5MB.
Attach a Government Issued ID of passenger:
Upload a government issued ID. File size should not be more than 5MB.
Upload a government issued ID. File size should not be more than 5MB.
Please confirm your authorisation of refund.
Please confirm your authorisation of refund.
Additional Information
Please enter any additional information here.
Field is required!
Field is required!
Office Use Only
Amount Paid
Field is required!
Field is required!
Penalty Applied
Field is required!
Field is required!
Penalty Waived
Field is required!
Field is required!
Amount Approved
Field is required!
Field is required!
Checked By
Name
Field is required!
Field is required!
 
Date
Field is required!
Field is required!
 
Signature
Field is required!
Field is required!
Commercial
Name
Field is required!
Field is required!
 
Signature
Field is required!
Field is required!
 
Date
Field is required!
Field is required!
Finance
Name
Field is required!
Field is required!
 
Signature
Field is required!
Field is required!
 
Date
Field is required!
Field is required!
Paid by
Name
Field is required!
Field is required!
 
Signature
Field is required!
Field is required!
 
Date
Field is required!
Field is required!
Submit
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for further assistance

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