Customer Service

Our online booking platform gives you access to make a reservation and pay with a debit or credit card at any Zenith Bank, Ecobank, UBA, or Access Bank nationwide, sales offices company-wide, and mobile money with our call center. Alternatively, you can make a reservation either by calling our Call Center toll-free line at 0800 200 200 or hotline number 024 243 8888.

Please contact our call center on toll-free line 0800 200 200 or hotline number 024 243 8888 or send a request via email to if you find difficulties in modifying your ticket online. You can also chat with us on the website for assistance.

For any correction, you can send a request to or contact our call center on the toll-free line 0800 200 200 or the hotline number 024 243 8888.

Please note that tickets are not transferable, and as such, names cannot be changed on a ticket.

For items lost on board or at the sales or check-in counters, please report immediately to the airport you flew into and fill out the appropriate forms for this to be investigated, or send an email to Please report all missing or delayed luggage immediately for the appropriate action to be taken.

Please report any cases of missing, delayed, or damaged luggage in writing immediately to Africa World Airlines staff at the airport you flew into, or send an email to Please keep your luggage claim tag for this purpose and be ready to produce it upon request.

While we will make every attempt to ensure your baggage is handled with care, you should know that Africa World Airlines’ liability for loss, delay, or damage to baggage is limited unless a higher value is declared during check-in and the necessary action is advised.

The extent of the airline’s liability is not based on the value of the bag or its content. Africa World Airlines does not accept liability for fragile, valuable, perishable articles, handles, zippers, or baggage that is packed in damaged or unsuitable containers.

Under the Conditions of Carriage, we accept no liability for the loss of jewelry, other valuables, electronic gadgets, or money contained in checked baggage. You are advised to keep valuables, important documents, and money either on your person or in your handbag.

Kindly download and fill out the Property Irregularity Report (PIR) form.

Passengers should send all claims for baggage irregularities to for vetting and processing. This should be done on the day you arrive at your destination.

All passengers are permitted up to 23kg of checked baggage for domestic flights and 23kg for regional flights, as well as 1 piece of hand luggage weighing not more than 5kg plus a handbag or laptop bag. Extra luggage is available for GHC12 per kg on all domestic flights, US$4 per kilo on Accra-Lagos routes, and US$5 on Accra-Abuja routes. This has been made necessary by market and economic dynamics.

Please note: Rates are subject to change without prior notice.

Dangerous goods are items that may endanger the safety of an aircraft or persons on board the aircraft. They are also known as restricted articles, hazardous materials, and dangerous cargo. Such items may not be permitted on board, and we advise you to refer to the Dangerous Goods sections of our Terms and Conditions of Carriage for further details or seek clarification by sending an email to before arriving at the airport.

Expectant mothers who are 0–27 weeks old will need to show a hard copy of the antenatal book or card at the check-in counter in order to confirm the number of weeks in which one is pregnant. Expectant mothers who are over 28 weeks pregnant will need a certificate from their doctor confirming that they are fit to fly. A certificate issued by your midwife is not accepted, and a hard copy is preferred.

A baby must be at least 14 days old before being accepted on an Africa World Airlines flight. Infants (babies less than 2 years old) will be lapped by the accompanying parent with the aid of an extended seat belt.

Check-in for all passengers begins 2 hours before the scheduled departure time and ends 40 minutes before the departure time. Customers who are unable to check in within the stipulated time could be denied boarding. A valid national photo ID card will be required for check-in. Foreign residents will be required to produce their passports as a form of identification for domestic flights. For regional flights, a passport is required, along with a valid visa where applicable.

Africa World Airlines investigates and resolves all customer complaints with a high sense of urgency. If you are not satisfied with our service, please send an email to, stating specific details of the issue.

Africa World Airlines provides wheelchairs to any customer who may need such assistance.

We transport persons with disabilities (termed PWD) or persons with reduced mobility (termed PRM) of any kind unless there is a specific safety-related regulation that requires us not to do so.

This request must, however, be made at the point of reservation, so this will be arranged in advance.

Need to send critical items within the country but can’t travel yourself?

As part of our unwavering commitment to ensure vital connectivity for all the communities under our care, Africa World Airlines is delighted to introduce our airport-to-airport courier service, available across all domestic destinations.

Starting at an affordable rate of GHS 140.00, with an additional charge of GHS 34.00 per kg, we facilitate the swift transport of your documents or small parcels between key cities: Accra, Takoradi, Kumasi, and Tamale, all within a mere hour.

To utilize this service, kindly drop off your package at any of the AWA airport offices located at domestic terminals. Please note that all packages will undergo mandatory security checks before being accepted for transport, and certain restricted items will not be eligible for shipping.

For further details regarding our courier services, don’t hesitate to reach out to us at

Your essential items are our priority.

Did you know your ticket is valid for one year from the date of issuance?

Fill out and submit your refund request form on our online portal. Refund requests will be reviewed and processed in accordance with applicable fare restrictions and penalties.

Please Note:

  1. Refunds will be paid via the payment mode selected on the form.
  2. Card payments shall be refunded via card reversals only.
  3. Cheque, Bank Transfer, and Mobile Money refunds take 7 – 21 working days
  4. Card reversals take 7–21 working days.
  5. All additional inquiries should be directed to
  7. Click to fill out the form: Refund Request form

Africa World Airlines offers charter services on all our routes for customers.

Please send an email to for charter services

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