Please report any cases of missing, delayed, or damaged luggage in writing immediately to Africa World Airlines staff at the airport you flew into, or send an email to email@example.com. Please keep your luggage claim tag for this purpose and be ready to produce it upon request.
While we will make every attempt to ensure your baggage is handled with care, you should know that Africa World Airlines’ liability for loss, delay, or damage to baggage is limited unless a higher value is declared during check-in and the necessary action is advised.
The extent of the airline’s liability is not based on the value of the bag or its content. Africa World Airlines does not accept liability for fragile, valuable, perishable articles, handles, zippers, or baggage that is packed in damaged or unsuitable containers.
Under the Conditions of Carriage, we accept no liability for the loss of jewelry, other valuables, electronic gadgets, or money contained in checked baggage. You are advised to keep valuables, important documents, and money either on your person or in your handbag.
Kindly download and fill out the Property Irregularity Report (PIR) form.
Passengers should send all claims for baggage irregularities to firstname.lastname@example.org for vetting and processing. This should be done on the day you arrive at your destination.