Please report any cases of missing, delayed or damaged luggage, and in writing immediately to Africa World Airlines staff at the airport you flew into or send an email to firstname.lastname@example.org Please keep your luggage claim tag for this purpose and be ready to produce this upon request.
Whilst we will make every attempt to ensure your baggage is handled with care, you should know that Africa World Airlines’ liability for loss of, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges paid.
The extent of airline liability is not based on the value of the bag or its content. Africa World Airlines does not accept liability for fragile, valuable, perishable articles, handles, zippers or baggage, which is packed in damaged or unsuitable containers.
Under the Conditions of Carriage, we accept no liability for the loss of jewelry, other valuables and money contained in checked baggage. You are advised to keep valuables, important documents and money either on your person or in your hand baggage.
Passengers should send all claims for baggage irregularities to: email@example.com for vetting and processing.