March 17th 2020
The Government of Ghana has issued a Travel Advisory that goes into effect from 1300hrs on 17MAR20.
Under this advisory, ALL TRAVELS TO GHANA ARE STRONGLY DISCOURAGED UNTIL FURTHER NOTICE. Ghana Immigration Service, at their discretion, may refuse entry to passengers whose travels are deemed to be for conferences, funerals or any form of public gathering. This restriction applies to those who hold valid visas or visa-on-arrival approval as well.
Passengers who have been present in any country that has recorded 200 or more cases of COVID-19 during the last 14 days are PROHIBITED from entering Ghana. As per directive from Ghana Civil Aviation Authority, airlines are required to question passengers regarding their travel history and to deny boarding to passengers who fall into this category. Citizens and Residents of Ghana (with valid residence permits) are exempt from this prohibition, but will be subject to 14 days of quarantine (conditions at the discretion of the Port Health authorities) upon arrival in Ghana. Any admissable passenger who displays symptoms of COVID-19 will be quarantined and tested upon arrival in Ghana.
In view of this travel advisory, Africa World Airlines has revised our flight schedules to ensure that an adequate level of service is maintained for those who have essential travel needs in all our markets. As the largest operator of flights to, from and within Ghana, we realize that we have a special responsibility to maintain connectivity between the communities we serve. This new schedule goes into effect from 18MAR20 and passengers whose itineraries are affected by schedule changes will be automatically rebooked on the nearest available flight.
At this time, AWA will continue to operate the following services :
Accra to Kumasi vv : 41 weekly flights each way
Accra to Tamale vv : 28 weekly flights each way
Accra to Takoradi vv : 14 weekly flights each way
Accra to Wa (via Tamale) vv : 3 weekly flights each way
Accra to Lagos vv : 16 weekly flights each way
Accra to Abuja vv : 4 weekly flights each way
Accra to Freetown vv : 4 weekly flights each way
Accra to Monrovia vv : 4 weekly flights each way
Accra to Abidjan vv : 3 weekly flights each way
Freetown to Monrovia vv : 2 weekly flights each way
In consultation with the Government of Ghana, we have also implemented additional protocols to ensure the well being of all our passengers, staff and crew.
* We are extending our waiver of change fees to ALL domestic and international flights until 10MAY20. If you are booked on any AWA flight during this period, you can be assured that you can change your plans to a future date with no penalty applied.
* We are eliminating all crew layovers in foreign countries, to minimise risk of crew exposure in hotels and other public areas.
* We have implemented a further enhanced cleaning regimen of our aircraft cabins to ensure that we minimise the risk of transmission through cross-contamination
We pledge to do everything we can to help in these challenging circumstances, and look forward to welcoming you to “Fly safe, fly confident!” on your next flight with us.
March 13th 2020
Africa World Airlines wishes to advise our passengers of new enhanced precautions in place following the detection of two cases of COVID-19 in Ghana. We have implemented our Level 2 containment protocols to ensure that our passengers and crew are able to “Fly safe, fly confident!”.
All passengers on AWA flights, both domestic and international, will be subject to mandatory temperature screening at the airport of departure. Passengers with body temperature exceeding 37.3 degrees Celsius will be referred to Port Health for further guidance.
Passengers will be required to participate in a mandatory hand sanitization prior to boarding the aircraft. This measure is in place to ensure that there is no potential transmission risk via documents such as boarding passes, etc..
Our front line staff and crews may be wearing face masks and gloves when dealing with passengers. This step is taken out of an abundance of caution to reduce potential risk of cross-contamination.
We are extending our waiver of change fees to ALL domestic and international flights until 28APR20. If you are booked on any AWA flight during this period, you can be assured that you can change your plans with no penalty applied.
We pledge to continue doing everything we can to help in these challenging circumstances, and look forward to welcoming you aboard one of our flights as you “Fly safe, fly confident!”
March 10th 2020
The Africa World Airlines team recognizes that current news regarding COVID-19 may cause uncertainty among airline passengers. We thank you for continuing to place your faith in AWA and assure you of our team’s commitment to “Fly safe, fly confident!”
The safety and well-being of our passengers, crew and staff is the top priority at all times. The AWA team is monitoring the situation and developments around the clock, in co-ordination with IATA as well as various health and governmental authorities in the countries we fly to. Nonetheless, we would like to reassure our passengers regarding the steps we are taking to ensure your safety.
* We are ensuring that the air you breathe on our aircraft continues to be filtered to the highest standards. All AWA aircraft are equipped with filters that remove most pollutants, including dust, bacteria and viruses, from the air circulating in the cabin. The air on board AWA aircraft is actually cleaner than the air you breathe on the ground in most circumstances.
* We have instituted an enhanced cleaning process for our aircraft, including refresher training for cleaners to ensure that the most “at-risk” surfaces for transmission of disease are cleaned to the highest standards. We are also engaging in anti-viral fumigation of aircraft that return from destinations where isolated cases of COVID-19 have been detected, prior to the aircraft being operated on other routes.
* We have equipped all of our aircraft with additional stocks of gloves, sanitizers, and surgical masks. Although these masks have minimal benefit to prevent wearers from contracting an illness, they do help contain the spread of any potential infection from someone who may already be sick. If you display any symptoms of cough, cold, fever, etc.. during the flight, your crew may request you to don a mask out of an abundance of caution, and may also request to re-seat you away from other passengers. We kindly request you to comply with any such request.
* We are urging passengers to wash hands often with soap and water for at least 20 seconds, or use an alcohol-based hand sanitizer that contains 60 to 95% alcohol, covering all surfaces of your hands and rubbing them together until they feel dry. We have imposed mandatory pre-boarding hand sanitization for passengers at selected airports to minimize risk of transmission through handling of boarding passes, carry-on luggage, etc..
* We have imposed a mandatory 14-day self-quarantine for any of our crew or staff who have recently traveled to areas with exposure to COVID-19 transmission. This is being done out of an abundance of caution, and to recognize that as aviation professionals, we have a special responsibility to ensure we maintain the highest standards of safety. This may result in some flight cancellations or re-timings as we adjust schedules to accommodate these operational challenges.
* We are instituting a waiver of all change fees on any of our international flights, valid until 18APR20. If you are traveling on an international flight with AWA anytime from today until that date, you can be assured that you can change your plans with no penalty applied. Please note that a fare difference may however apply if you wish to change your travel to a more expensive flight or route.
* We pledge to do everything we can to help in these challenging circumstances, and look forward to welcoming you to “Fly safe, fly confident!” on your next flight with us.