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Customer Service
Full Name
Your Full Name
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Phone Number
Your Phone Number
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E-mail address
Your E-mail Address
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Who Served You?
Who Served You?
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Type of Service Rendered
Enquiry
Booking Reservation
Refunds
Check-in
Other
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Booking Code
Provide Booking Confirmation Code (where applicable)
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How friendly were you greeted?
1 (Very Poor)
2 (Some How Poor)
3 (Indifferent)
4 (Good)
5 (Excellent)
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How were your needs met?:
1 (Very Poor)
2 (Some How Poor)
3 (Indifferent)
4 (Good)
5 (Excellent)
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If no, Kindly explain
Please explain
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How helpful and courteous was our staff?
1 (Very Poor)
2 (Some How Poor)
3 (Indifferent)
4 (Good)
5 (Excellent)
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How long did it take for our staff to serve you?
5mins
10mins
Less than 30mins
More than 30mins
Less than an hour
More than an hour
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Rate the product knowledge of the staff
Excellent
Very good
Good
Fair
Poor
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In your opinion which areas need improvement?
Cabin Services
Ticketing Desk
Check-in counter
Refunds
Call Center
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How can we make your experience better?
How can we make your experience better?
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Important:
COVID-19 Update for all AWA Customers
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